We offer flexible maintenance contracts and response times for around-the-clock maintenance of your data center operations. Regardless of which facility you are located in, our services are data center independent and available to support your operations.
Our services & benefits
Custom server assembly.
Hardware installation or replacement.
Component exchange or upgrade.
Network cable patching.
Switch installation or replacement.
Optic signal strength measurement.
Quick response times.
Request multiple technicians simultaneously.
Emergency response capabilities.
Transparent pricing and billing.
Routine maintenance agreements.
Volume discount available.
Site preparation and rack modification.
Shipping and receiving.
Access technicians via chat.
Real time status-updates.
Proficiency in written and spoken English.
160€ 260€ 192$ 312$
400€ 480$ min. price per visit
Düsseldorf, Berlin, Munich, Stuttgart, Nuremberg, Bremen, Hanover, Falkenstein, Münster, Leipzig, Kiel, Essen, Dortmund, and Luxembourg
Minimum commitment requirement of at least 20 hours per month.
Choose between the contract lengths of either 6, 12, 24, or 48 months.
High volume discount available, making it more cost-effective for larger operations.
You can choose between 48 or 24 hour response times, depending on your needs and preferences.
Please note that we do not offer emergency response services for this zone at this time.
Select a city...
Frankfurt am Main
hours per month
Maximum guaranteed response time
24/7 emergency response
Fixed monthly fee
Price per visit
Any questions? We are here to help you.
What does maximum response time mean?
We guarantee that a technician will be on their way to your datacenter or co-located racks within, at most, the time frame you selected.
What does price per visit mean?
For a visit you will pay either a) the price per visit as minimum, or b) the hourly price if it exceeds the price per visit. If the hourly price is 100€ and the price per visit is 150€ you would pay 150€ if the technician works one hour and 200€ if he works two hours.
How does emergency response work?
We will have technicians available on-call 24/7, who will be on their way within 20 minutes of us being notified by you due to a emergency situation. Arrival time at your racks depends on the city and datacenter you are located in, to get more details regarding the specific times for your case please contact us.
What counts as emergency:
- Power outages
- Network outages
- Critical hardware failures
I need something that is not listed here.
We are sure we'll be able to arrange something. Please contact us via firstname.lastname@example.org