We offer flexible maintenance contracts and response times for around-the-clock maintenance of your data center operations. Regardless of which facility you are located in, our services are data center independent and available to support your operations.
Our services and benefits
Hardware
Custom server assembly.
Hardware installation or replacement.
Component exchange or upgrade.
Networking
Network cable patching.
Switch installation or replacement.
Optic signal strength measurement.
Technicians
Quick response times.
Request multiple technicians simultaneously.
Emergency response capabilities.
Paperwork
Transparent pricing and billing.
Routine maintenance agreements.
Volume discount available.
Logistics
Site preparation and rack modification.
Shipping and receiving.
Equipment storage.
Communication
Access technicians via chat.
Real time status-updates.
Proficiency in written and spoken English.
Our pricing
plans
Regular
Irregular
250€ 400€ 300$ 480$
/h
700€ 840$ min. price per visit
Vienna, Prague, Zurich, Amsterdam, Porto, Lisbon, Rotterdam, Dresden, Antwerp, Brussels, Basel, Strasbourg, Madrid, Graz, Geneva, Innsbruck, Linz, Seville, and Salzburg
Minimum commitment requirement of at least 40 hours per month.
Choose between the contract lengths of either 24 or 48 months.
No volume discount available for this zone.
We offer no minimum response time, visits must be pre-scheduled.
Please note that we do not offer emergency response services for this zone at this time.
All locations:
Calculate
your costs
City
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Frankfurt am Main
Hamburg
Cologne
Bonn
Düsseldorf
Berlin
Munich
Stuttgart
Nuremberg
Bremen
Hanover
Falkenstein
Münster
Leipzig
Kiel
Essen
Dortmund
Luxembourg
Reykjavík
Akureyri
Vienna
Prague
Zurich
Amsterdam
Porto
Lisbon
Rotterdam
Dresden
Antwerp
Brussels
Basel
Strasbourg
Madrid
Graz
Geneva
Innsbruck
Linz
Seville
Salzburg
Monthly commitment
hours per month
Additional Notes
Maximum guaranteed response time
hours
Contract length
months
24/7 emergency response
Estimated prices
Hourly price
— €
/
— €
Fixed monthly fee
— €
Price per visit
— €
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FAQ
Any questions?
We are here to help you.
How do the zones differ from each other?
The zones differ mainly in the hourly price, the maximum guaranteed response time, and the volume discounts. The Core Zone offers the fastest response times and the highest volume discounts, while the Extended Zone has the slowest response times and for example does not offer emergency services.
Can I request a technician spontaneously?
Yes, you can request a technician spontaneously right now without being in an active contract with us. However, the hourly rate will be about 75% higher, and further restrictions may apply. If you request this service regularly, you will need to sign a contract with us.
How does emergency response work?
We will have technicians available on-call 24/7, who will be on their way within 20 minutes of us being notified by you due to a emergency situation. Arrival time at your racks depends on the city and datacenter you are located in, to get more details regarding the specific times for your case please contact us.
What counts as emergency:
- Power outages
- Network outages
- Critical hardware failures (e.g., CPU, motherboard)
- Spine or leaf switch failures
- Cooling system failures (leading to critical temperature rises)
- Physical security breaches or alarms
- Environmental monitoring system alerts indicating imminent danger (e.g., excessive humidity, water leaks)
What does not count as emergency:
- Non-critical hardware failures (e.g., non-critical amount of disk failures in a RAID, memory failures when there are still enough DIMMs to power the system)
- Management switch failures for out-of-band management interfaces such as IPMI
- Routine maintenance tasks (e.g., equipment upgrades, patching)
- Minor fluctuations in environmental monitoring system that are within acceptable ranges
- Other non-urgent administrative tasks or inquiries
How does the price per visit get calculated?
For a visit you will pay either a) the price per visit as minimum, or b) the hourly price if it exceeds the price per visit. If the hourly price is 100€ and the price per visit is 150€ you would pay 150€ if the technician works one hour and 200€ if he works two hours.
What does maximum response time mean?
We guarantee that a technician will be on their way to your datacenter or co-located racks within, at most, the time frame you selected.
How does the monthly commitment work?
The monthly commitment is the number of hours you have to pay per month, regardless of whether you use it or not. If you opt for a minimum monthly commitment of 10 hours, you must pay for at least 10 hours each month, even if you do not use the service. In return you will receive a discount on the hourly rate.
What does contract length mean?
The contract length is the minimum period of time you have to commit to using our services. If you opt for a contract length of 12 months, you must use our services for at least 12 months. In return, you will receive a discount on the monthly base fees.
I need something that is not listed here.
We are sure we'll be able to arrange something. Please contact us via datacenter@panascais.net